Cancellation and Return Policy
Can a Slursh Order be Cancelled?
Yes, Slursh order can be cancelled by a customer by sending an email to firstname.lastname@example.org from the registered email address.
What are the conditions under which an Order Cancellation can be initiated by a customer?
- Those orders which have not been shipped from our end can be cancelled.
- Cancellation request must be initiated within 2 hours of placing the order
If the order has been already dispatched, can a customer still Cancel the Order?
- Once the order is dispatched, Cancellation of Order is not possible.
How can I cancel my order?
You may cancel your Slursh Order using the following process:
- Send an email to email@example.com giving the following information:
- Subject Line: Order Cancellation for SLxxxx
- Body of the email should have feature following information:
- Customer Name:
- Product to be cancelled
- Date of purchase
- Date of delivery
- Mode of payment
- Order Confirmation received at the time of placing the order
- Reason for Order Cancellation
- Once the email is sent in above format, a reply will be received from firstname.lastname@example.org will be received to confirm the receipt of order cancellation. The email will detail the further process.
What is a Return Request?
Return Request is a request from the customer’s end to return the product back, after it has been delivered to the customer and get a refund for the product.
What are the conditions for processing of a return request?
- Return Request must be initiated by the customer within 24 hours of receiving the product
- Following are the conditions where a Return Request can be initiated from customer’s end
- Product Specifications received are different from the Product Specifications mentioned on the Product Page at the time of order
- Product received is damaged.
- Product received is different from the product which was ordered
- Once the order is received by the customer, if the product is unopened with the seal, price tag and product intact (making it fit for resale),
What are the conditions under which a Return Request cannot be processed?
Return request cannot be processed for the following conditions:
- Any damage caused due to normal wear and tear,
- Improper usage
- Electrical circuit failure
- Faulty charging or voltage mismatch.
- Tampering or unauthorized repair
Used Product won't be accepted for a Return Request under any circumstances.
What are the steps to be followed for processing a Return Request?
- To initiate the Return process, customer must send an email to email@example.com mentioning the following details:
- Subject Line: Return Request for Order ID: SLxxxx
- High-definition video and pictures of the product with accessories and outer packaging.
- Detailed description of the fault in the product, and reason for initiating the return request.
- Based on the mail received from customer, there will be following outcomes:
- Customers can send the product back to the below address by properly packing the product along with its accessories, price tags, user manuals and all the other contents of the order as received at the time of delivery of the product.
Address: Lpanache Merchandise Pvt Ltd, Plot No 418/419, AIHP Signature Phase 4, Udyog Vihar, Gurgaon 122015 Haryana.
- However, if the customer is sending the product using his/her own shipping method, slursh.in will not take any responsibility for any in-transit damage. Customer is requested to ensure that the product is packed properly so that the product reaches us in the same condition as received by the customer.
- You may also initiate a return request by requesting for a reverse pick-up of the product. Charges for the same will be INR 200 + GST.
- Once we have received the product, we will send a confirmation that the product is received, and the process is initiated.
- If the return request is approved, then we will notify you and the refund will be initiated and sent to the customer via original mode of payment within 10 business days.
- Customers who have used COD as mode of payment need to share on their return request following details:
- Customer Name (as per Customer Bank Details)
- Bank Name
- Account Number
- IFSC Code
- There may be external factors like Bank delays, weekends or holidays which can impact the refund process. If you don’t hear from us within 30 days, pls send us an email to firstname.lastname@example.org